Marketing Services Manager 

Position Summary:  

Our digital agency (firstcall-web.com) is focused on helping Montana businesses move from where they are, to where they want to be through effective digital marketing services.         

We are looking for someone who has skills in digital marketing planning and execution across websites, content, social media and paid search.  Must have a passion for helping small businesses succeed online and be fun to go to work with every day.  

Job Status: Full Time 

Employee Type: Hourly  

Pay: $25-$32hr DOE  

Benefits: 

• Rich and flexible medical/dental with a Health Savings Account option. 
• Paid Vacation, Sick and Holiday time 
• Retirement: 401k with 4% match and discretionary profit sharing. 
• Certification assistance & continuing education benefits 
• Cell phone reimbursement 
• Paid parking (for Missoula residents)
• Kitchen, pool table, snacks and coffee
• Personal IT purchasing employee discount 
• Team bonding events 
• Work-life balance 
• Work from home and from office flexibility  

Work Schedule: 8am-5pm Monday-Friday  

Travel Required: minimal

Position Roles and Responsibilities 

• Client Relationship/Results/Retention 
• Marketing Campaign Planning/Results Management
• Web Support/Help Desk ticket resolution
• Existing Client Agreement Reviews and Change Management 

People, Processes, and Tools 

• Maintain operational command of the department’s people, process, tools and functions to consistently produce key outcomes.  

• Help improve existing processes through constructive input and observations of opportunities. 

Campaign Management 

• Ensure effective management of non-content digital campaigns, ensuring alignment with the agency's sales and operational goals as well as the client's brand and business objectives.   
• Management on non-content digital campaigns includes: 
  • Resource scheduling 
  • Budget alignment 
  • Client communication and meetings 
  • Outcome reporting and feedback 

Web Design & Development Management 

• Ensure effective management of website design, development, and support. 

Team & Departmental Collaboration 

• Coordination with different department managers to provide client feedback, operational observations, internal systems updates, and risk assessments. 

Strategic Feedback & Creative Planning 

• Provide input and insights that contribute to client brand strategy, marketing strategy, marketing plan and campaign execution. 
• Collaborate with team during strategic planning sessions to provide insight and opportunities to improve brand elements, direct client input, or discover better ways. 

Management Responsibilities 

• Serve as direct manager to the Web Designer & Developer providing scheduling, go between communication between them and the client, and helping to guide their development as a resource. 
• Establish an outcome-driven collaborative leadership approach within the team. 
• Requires honest feedback 
• Constructive and solution-oriented insights 
• Team-based decision making 
• Ensure team adherence to agency standards and practices. 
  • Toolstack 
  • Project Management 
  • Communication 
  • Systems 
  • Organizational Structure 
  • Org chart responsibilities 
• Ensure the department is aligned with the agency's strategic goals/operational outcomes and the team members are aligned with the department's strategic goals/operational outcomes.  
• Mentor team members to foster a culture of excellence and accountability. 
• Bring some whimsy, fun, adventure, drive and yourself to the table. 

Resource Profile:

• Proven leadership in managing teams. 
• Ability to receive and transform critical feedback into actionable steps. 
• Strong operational planning and communication skills. 
• Adaptive to evolving digital landscapes and able to foster innovation. 
• Strong account management, communication, and project management skills. 
• Customer-centric with a focus on building and maintaining relationships. 
• Strategic and creative thinker capable of contributing to the agency’s sales and retention objectives. 
• Hard skills in key departmental tools.  

Skills:

High level of proficiency in these tools is needed to succeed in this role, but these are trainable skills: 

• ConnectWise Manage 
• IT Glue 
• Microsoft 365 
• Active Campaign 

Moderate level of proficiency in these tools is needed to succeed in this role, but these are trainable skills: 

• Wordpress 
• LucidChart 
• Google Ads 
• Web Builders (Elementor, Divi, Wordpress) 
• Google Analytics 
• SEO Tools