IT Services Account Manager (vCIO) 

Position Summary: 

A dynamic and fast paced mixture of consulting and account management vCIO (virtual Chief Information Officers) provide strategic technology recommendations for proactively managed IT clients. 

 vCIO’s are strong at business-to-business relationships, can work with a wide variety of clients and industries, and have a strong team of IT professionals around them so they don’t have to have all the answers.  Your ability to understand and explain technical concepts as they relate to business demands is what’s important in this position, not your ability to support, manage or install the technology itself.  

 About First Call Computer Solutions 

Relationships are the most important outcome at First Call.  We embrace uncommon levels of connection with the people we serve and the folks we work with.  Winning is defined as when benefit is received by all.  Service is delivered with confidence, compassion, humility, and transparency.  We have high standards and aspirations while embracing mistakes and adversity as part of the process.  We know, like and trust who we work with and more often than not that goes both ways.    

Our clients are Montana businesses and organizations who, like us, are striving to compete and grow professionally without sacrificing their lifestyle. 

 We desperately want to avoid working with the wrong client, solutions or team. This makes getting out of bed to and coming to work each day a whole lot easier. 

Job Status: Full Time 

Employee Type: Salary 

Pay: $50k-$70k DOE 

Benefits: 

• Rich and flexible medical/dental with a Health Savings Account option. 

• Paid Vacation, Sick and Holiday time 

• Retirement: 401k with 4% match and discretionary profit sharing. 

• Certification assistance & continuing education benefits 

• Cell phone reimbursement 

• Paid parking 

• Kitchen, pool table, snacks and coffee

• Personal IT purchasing employee discount 

• Team bonding events 

• Work-life balance\flexibility 

• General Work Schedule: 8am-5pm M-F 

Travel/License Required: Yes, 50%+ Local Travel, Some Travel Outside Area 

Work Schedule: 8am-5pm Monday-Friday 

Position Roles & Responsibilities: 

• Maintain strong business relationship with C level professionals and/or decision makers 

• Understand client’s business, high level operations, common industry technology needs, needs and pains.  

• Drive IT success: fewer IT issues, lower cybersecurity risk, IT solutions that meet their needs and boost their operations and a great experience when working with First Call’s IT services.   

RESOURCE PROFILE: 

• Excellent oral & written communication 

• Technical, Business, and Financial acumen 

• IT background with a focus on implementation, consulting and/or design of technologies for businesses ranging from 10 – 500 users, including multi-site environments. 

• Translation of technical conversations into business conversations 

• Business relationship development 

• Vendor acumen 

• Educator/Advisor/Consultant Attitude 

• Professional Appearance 

• Solution Sets Understanding: 

• Application and Cloud Services 

• Networking 

• Servers 

• Client Devices 

• Service Providers 

• VoIP Phone Systems 

• Network Administration and Security 

• Backup 

• Disaster Recovery 

• High Availability 

• Compliance 

• Supportability